Support

How can we help?

Signed-in members can submit a ticket and follow its status from the Support page in the dashboard.

How do activities work?⌄

Each activity is generated on the platform with its own timer. A correct answer is validated server-side before any points are recorded.

What is Trial Mode?⌄

A free practice version of every activity. It never earns points and trial attempts are never recorded or converted into balances.

How are points calculated?⌄

Each configured activity awards a fixed number of points per verified completion. Only validated attempts reach your ledger.

How do I activate my account?⌄

Enter the Mentor Activation Code issued by your designated mentor or an authorized support channel in the Activation section of your dashboard.

Is the referral program required?⌄

No. Referral participation is completely optional, and self or duplicate referrals are rejected.

When is maintenance?⌄

Activities are available Monday to Saturday. Sundays are reserved for scheduled updates and maintenance.

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